zc999 Privacy Policy — Your Data, Protected

1 Introduction

This Privacy Policy explains how zc999 ("zc999", "we", "us", "our") collects, stores, uses and protects the personal information you provide when you register, play, deposit, withdraw or otherwise use the zc999 platform — including the website at zc999.vu and the zc999 mobile application.

We understand that for Pakistani players, handing over personal details to an online platform requires trust. That trust is something we work to earn and maintain every day. This policy is written in clear, straightforward language so you know exactly what is happening with your data — not just what we are legally obliged to tell you.

By registering an account or using the zc999 platform in any way, you acknowledge that you have read and understood this Privacy Policy. It should be read alongside our Terms and Conditions and Responsible Gaming page, both of which form part of your overall agreement with zc999.

2 Data We Collect

The personal data zc999 collects falls into the following categories:

3 How We Collect Your Data

zc999 collects your data through three main routes:

• Directly from you: When you complete the registration form, submit KYC documents, make a deposit, request a withdrawal, fill in your account profile or contact support. Everything you type or upload on the platform comes to us directly from you.
• Automatically as you use the platform: Our servers log technical data — including your IP address, device type, browser version and session activity — each time you connect to the zc999 website or app. Cookies and similar tracking technologies also collect behavioural data as described in the Cookies section below.
• From payment providers: When you deposit or withdraw using JazzCash, Easypaisa, Raast or a bank transfer, the relevant payment provider confirms transaction details to us. We receive confirmation data — not your full payment credentials — to match the payment to your account.

4 Why We Use Your Data

We only process personal data where we have a clear and legitimate reason to do so. The table below sets out the main purposes for which we use your data and the basis on which we do so:

Where processing is marked as optional — specifically marketing communications — you can opt out at any time via your account notification settings or by contacting support.

5 Payment Data and KYC Verification

Because zc999 processes real-money transactions in PKR, we are required to verify the identity of players before processing withdrawals. This is standard practice across the online gaming industry and exists primarily to protect you — ensuring that no one else can withdraw funds from your account.

Our KYC process typically involves:

• Uploading a clear image or scan of your CNIC (front and back).
• Confirming that the name on your CNIC matches your registered account name.
• In some cases, confirming the payment method used for deposits (e.g., the JazzCash or Easypaisa account number) belongs to you.

KYC documents are stored securely and are only accessed by authorised zc999 compliance staff. They are never shared with third parties for commercial purposes. Documents are retained only for as long as required to meet our operational and record-keeping obligations.

6 Sharing Your Data

zc999 does not sell your personal data. We share data with third parties only in the following limited and controlled circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive only the transaction details necessary to complete your deposit or withdrawal. They have their own privacy policies governing how they handle this information.
• Identity verification providers: Third-party KYC services may be used to validate identity documents. These providers are contractually obligated to handle your data securely and only for verification purposes.
• Game providers: When you play a game on the zc999 platform, the game software provider may receive a player session token and game activity data to run the game. They do not receive your full personal details.
• Analytics and platform tools: Anonymised or aggregated technical data may be shared with analytics providers to help us understand how the platform is used and where improvements are needed. This data cannot be used to identify individual players.
• Legal and regulatory obligations: We may disclose personal data to relevant authorities if required to do so by law or in response to a valid legal process. We will notify you of such disclosures where we are legally permitted to do so.

7 Cookies and Tracking Technologies

zc999 uses cookies and similar technologies on its website and app to deliver a better experience, keep you securely logged in and understand how players use the platform. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: These are required for the platform to function. They keep your session active, remember your login state and ensure secure transactions. You cannot opt out of essential cookies while using the platform.
• Preference cookies: These remember your settings — such as your preferred language or display options — so you do not have to set them again each visit.
• Analytics cookies: These track how pages are used, which games are popular and where players encounter issues. The data collected is aggregated and anonymous.
• Marketing cookies: Where you have consented, these help us show you relevant bonus offers and promotions based on your activity on the platform.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality. Clearing your browser cookies will log you out of your zc999 session.

8 How We Protect Your Data

Data security is not an afterthought at zc999 — it is built into how the platform operates. We use a combination of technical and organisational measures to keep your personal data safe:

• Encryption in transit: All data transmitted between your device and zc999 servers is encrypted using industry-standard TLS (Transport Layer Security). This protects your login credentials, payment information and personal details from interception.
• Encrypted data storage: Sensitive data held on our servers — including identity documents and financial records — is stored with encryption at rest.
• Access controls: Only authorised zc999 staff with a specific need — such as compliance or support roles — can access personal player data. All access is logged and auditable.
• Fraud detection: Automated systems continuously monitor account activity for unusual patterns that may indicate unauthorised access or fraudulent behaviour.
• Regular security reviews: Our platform and infrastructure undergo regular security assessments to identify and address vulnerabilities before they can be exploited.

9 How Long We Keep Your Data

zc999 retains personal data only for as long as it is needed for the purpose it was collected, or as required to meet our legal, operational and record-keeping obligations.

• Active accounts: Data is retained for the full duration that your account is active and in use.
• Closed accounts: Following account closure, core account and transaction records are typically retained for a minimum of five years to satisfy financial record-keeping obligations. KYC documents are retained in line with identity verification obligations.
• Support records: Customer support correspondence is retained for a period appropriate to the nature of the query, generally up to two years.
• Marketing data: If you opt out of marketing communications, your preference is recorded and your data is removed from active marketing lists promptly. Core account data is not deleted solely on the basis of a marketing opt-out.

When data is no longer required, it is securely deleted or anonymised so it can no longer be attributed to you as an individual.

10 Your Privacy Rights

As a user of the zc999 platform, you have the following rights over your personal data. You can exercise any of these rights by contacting the zc999 support team:

11 Children and Minors

zc999 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration and our KYC process verifies date of birth through identity documents.

If we discover that personal data has been collected from a person under 18, that account will be immediately closed, any balance forfeited in line with our Terms and Conditions, and the associated data deleted from our systems. If you believe a minor has registered on the platform, please contact support immediately.

12 Changes to This Privacy Policy

zc999 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email or via an in-platform notification.

We encourage you to review this policy periodically — particularly before making a significant deposit or claiming a new promotion — so you remain informed about how your data is being used. Continued use of the platform after a policy update constitutes acceptance of the revised policy.

13 Contact and Data Enquiries

If you have any questions about this Privacy Policy, how your data is handled, or you wish to exercise any of your data rights, please reach out to the zc999 support team. We are available around the clock to assist Pakistani players with any privacy-related query.

For responsible gaming related requests — such as self-exclusion or deposit limits — please visit our Responsible Gaming page or mention this specifically in your message to support so it can be prioritised.